In the recent Admin Advantage: AI Meets Infor CRM SLX v10 webinar, Infor’s Customer Experience team walked CRM administrators and users through how version 10 is evolving to better support day-to-day system management, data quality, and productivity. The session highlighted where AI fits into the Infor CRM roadmap and how teams can prepare to take advantage of emerging capabilities as they become available.

Throughout the webinar, the message was clear: AI in Infor CRM is designed to be embedded, assistive, and intuitive, helping teams work smarter with the data they already rely on today.

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Where AI Meets Infor CRM v10

The conversation centered on how Infor CRM v10 is laying the groundwork for practical, everyday AI support inside the CRM experience. Rather than introducing AI as a standalone tool, Infor emphasized a direction focused on:

• Improved findability of data: making it easier for users to access accounts, contacts, and opportunities by simplifying how information is retrieved.

• Smarter context around records: helping teams interpret recent interactions or updates without digging through multiple tabs or long histories.

• Assistive workflows: supporting users with guidance, reminders, and next steps so important activities don’t slip through the cracks.

The session underscored that these improvements build on the foundation established in 9.4 and continue into the broader v10 roadmap.

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What This Means for CRM Teams

The webinar highlighted several themes relevant to both administrators and end users:

• Data quality matters more than ever: a strong CRM foundation ensures any AI-driven insights deliver value.

• Admins will guide the rollout: configuration, governance, and usage expectations will be important as AI capabilities expand.

• User adoption remains key: as CRM evolves, team benefits most when processes and training evolve alongside it.

Rather than replacing established workflows, AI is positioned to support them, helping teams work more efficiently and with greater visibility.

Looking Ahead with Infor CRM v10

The session reinforced Infor CRM’s ongoing direction: continuing to build on the stability and performance of 9.4 while preparing organizations for emerging AI-driven enhancements in v10. As CRM continues to grow, organizations can expect improvements that support usability, integration, and smarter decision-making.

If you’re interested in how Infor CRM SLX v10 could support your team, or want to explore whether an upgrade makes sense, reach out to the Simplesoft team at sales@simplesoft.net. We're happy to review your environment and discuss your path forward.

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