Case Study

We were able to help SK&T Integration by taking a very small piece of the existing CRM, and making a massive improvement in the business processes by deploying the Simplesoft Infor CRM SLX Asset Management module.

About SK&T

Simplesoft has been a partner with SK&T since 2016, and recently completed a upgrade project that included improving their management of customer assets. SK&T provides barcode solutions through hardware, software, as well as labels and supplies to assist businesses with tracking their assets.

The Challenge

SK&T approached Simplesoft in 2022 with a challenge - their Infor CRM SLX out of the box asset management software was not as robust as they needed it to be. SK&T needed the ability to track all assets for business - warranties, contracts, location, asset ownership, etc. Assets for their customers can come in a bulk list, and SK&T had to manually enter the information on those assets into the existing Infor CRM SLX database.

The Solution

Continuing to manually manage that bulk list data was not sustainable - so Simplesoft implemented their Infor CRM SLX Asset Management module, which installed seamlessly with the upgraded CRM system. Through this module, the asset lists can be imported into Infor CRM SLX all at once, saving hours of manual data entry.

The Impact

Simplesoft took a very small piece of the existing CRM, and made a massive improvement in the business processes for SK&T by implementing the Simplesoft Infor CRM SLX Asset Management module, which is saving them hours of time to focus on what they do best. Since creating this solution, Simplesoft has also implemented this Asset Management module for multiple other clients with similar results.

From SK&T “We enjoyed collaborating with Simplesoft on this project. They listened to our issues, took time to understand our unique business needs, and came up with/implemented a great system. This has been a game changer for how we operate and has alleviated a lot of operational inefficiencies.”

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With streamlined customer data management and improved communication within the organization, Ghent increased efficiencies in sales, marketing, and customer service operations. The CRM enabled teams to work more productively and make data-driven decisions.

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Lowered Costs

The automation of various processes such as lead management, customer follow-ups, and data entry reduced manual labor costs, resulting in significant cost savings for the organization.

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Competitive Edge

The CRM system helped Ghent to provide personalized and timely service to its customers, enhancing their experience and building brand loyalty. By leveraging the insights gained from the CRM, Ghent was able to identify market trends and customer needs, enabling them to develop targeted marketing campaigns and stay ahead of their competitors