Ghent Manufacturing specializes in products for visual communication, space division and display furniture. They help companies collaborate and learn leveraging products like whiteboards, glass boards, partitions, and display cases.
Ghent Manufacturing recognized the need for a CRM system to help grow their business and stay on top in a highly competitive market.
We help the team move from individual contact management silos to a consolidated CRM solution integrated with historical sales data from their ERP system. This solution allows them to interact with customers quickly and efficiently to increase new business and retain current business. Marketing integrations helped realign sales territories and bring on the new territories that marketing manages in a cost effective manner. The solution also helped Ghent automate fulfillment processes leading to cost savings.
With streamlined customer data management and improved communication within the organization, Ghent increased efficiencies in sales, marketing, and customer service operations. The CRM enabled teams to work more productively and make data-driven decisions.
The automation of various processes such as lead management, customer follow-ups, and data entry reduced manual labor costs, resulting in significant cost savings for the organization.
The CRM system helped Ghent to provide personalized and timely service to its customers, enhancing their experience and building brand loyalty. By leveraging the insights gained from the CRM, Ghent was able to identify market trends and customer needs, enabling them to develop targeted marketing campaigns and stay ahead of their competitors