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-> CRM
End User Support ->
2nd Level Support
2nd Level Support
 If
you have established a strong 1st level support plan, which
may include Sage and your own internal personnel, the need for
assistance only during the more crucial projects or technical
issues may be what you need.
We can provide on-demand or on-going availability to your organization
for 2nd level support for Sage SalesLogix, SageCRM, and Act!
by Sage. Our consultants maintain the latest certifications
from Sage and are experienced at efficient and thorough problem
resolution.
Our Support Services Include:
- Assisting IT technical staff in the proper installation
and administration of SalesLogix and the SQL Server database
- Providing troubleshooting assistance with SalesLogix software
and connectivity issues
- Providing regularly scheduled, preventative maintenance,
i.e., database, etc., if requested
- Synchronization performance analysis and resolutions
- Upgrade assistance or complete project management and services
- Documenting all support related issues and resolutions
- Researching the suitability of and recommend software upgrades,
tools, and solutions
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