2nd Level Support
If you have established a strong 1st level support plan, which may include Sage and your own internal personnel, the need for assistance only during the more crucial projects or technical issues may be what you need.

We can provide on-demand or on-going availability to your organization for 2nd level support for Sage SalesLogix, SageCRM, and Act! by Sage. Our consultants maintain the latest certifications from Sage and are experienced at efficient and thorough problem resolution.

Our Support Services Include:

• Assisting IT technical staff in the proper installation and administration of SalesLogix and the SQL Server database
• Providing troubleshooting assistance with SalesLogix software and connectivity issues
• Providing regularly scheduled, preventative maintenance, i.e., database, etc., if requested
• Synchronization performance analysis and resolutions
• Upgrade assistance or complete project management and services
• Documenting all support related issues and resolutions
• Researching the suitability of and recommend software upgrades, tools, and solutions