People Skills
Customer Relationship Management (CRM) technology solutions improve productivity and company-wide collaboration within an organization. When companies consider the value of also improving interpersonal skills, the impact to the bottom line is much greater.

At Simplesoft Solutions we provide a comprehensive approach to training. We do believe in the importance of technical skills, but at the same time encourage the continued growth of your customer-facing employees by providing people skills training to improve and grow strong business relationships.

Professional Customer Service
This 4 hour course is appropriate for anyone who works with customers over the phone or face to face. The content focus is on Professionalism, Communication Skills & Attitude.

Selling Inside Out
This 4 hour course is for inside sales groups and focuses on making and maintaining a personal connection with clients over the phone. It teaches a conversational style sales approach with a strong emphasis on questioning skills.

Professional Sales & Service
This 4 hour course, using the basics of Professional Customer Service, teaches a process for transitioning from service to sales in a conversational style over the phone.

Teaming with Purpose
The purpose of this seminar is to increase your effectiveness and reduce frustrations in working with other people so that everyone benefits - you, your colleagues, your teams, and your organization. How to work with others is something we have been learning to do, even before kindergarten. Yet we still struggle, why? By tackling some of the key obstacles to effective teams like poor communication skills, mixed agendas, personality type differences, unclear expectations, and unproductive meetings, you will leave with a renewed sense of accomplishment in your work with others.

Releasing Your Leadership Potential
This 2-day course breaks all the myths about leadership and teaches everyone how to lead; right where they are in the organization. Igniting a group around a common focus with energy requires influence and strong communication skills and both are addressed in this leadership course. This course uses various teaching methods including DVD sessions, workbook, case studies, group exercises; all requiring a high level of involvement from the learner.

Enhancing Performance through Understanding Yourself & Others (DISC)
This full day course is designed to help your organization learn how to increase individual & team effectiveness and reduce frustrations in working with other people so that everyone benefits.

Enrich the Customer Experience through Teamwork
How well does your organization work together to meet the needs of customers? Do they focus on the goals of their individual department or the overall goal of gaining and keeping customers? This ½ or full day course will put the focus back where it should be in every department..... ON THE CUSTOMER!