CRM System Engineer:
Date:	February 1, 2010
Location:	Dayton, OH
Status:	Employee
Job Type	Full-Time
Description:	Simplesoft Solutions is seeking a consultant with experience deploying, testing, managing, and troubleshooting business applications, preferably Customer Relationship Management (CRM) solutions and/or other business applications. We have a superb 10 year track record as one of Sage Software’s Top Business Partners. Our success has dictated the hiring of an additional system engineer to support the Customer Relationship Management solutions we offer from the industry leader in CRM and Contact Management software. This is a new position and the right individual will be integral in the future growth and success of the company. We are looking for someone who can take charge of working with customers and has experience with full project life cycles, from requirements definition through specification, delivery, system administrator and technical training, and on-going support. Excellent communication skills are essential as working with customers and building strong relationships is a crucial aspect of this role. This is a full time position with excellent benefits.
Responsibilities:	The system engineer is generally responsible for the technical aspects of implementing a CRM business system. This individual plans, implements, tests, and supports the system as scheduled while interfacing with the customer. Their fundamental responsibility is to ensure the infrastructure and applications are stable, secure, and operational. This includes: Leading architecture design and system planning Interfacing with a project manager and other project team members Verifying project and budgetary plans Documenting implementation checklists and quality control procedures Installing and configuring server software Installing end-user software and providing connectivity support Assisting in data management and creating SQL statements Managing SalesLogix/SageCRM user and team setup, security, and maintenance Providing technical system and business administrator training Providing network design recommendations and system configuration assistance Providing simple scripting and Web server administration (Microsoft IIS) Capturing and resolving technical questions and issues Providing System Administrator (DBA) and help desk assistance Providing second line end-user support Participating in pre-sales support activities, including software demonstrations Ability to understand business management processes and practices, specifically sales, marketing, and customer service Ability to provide innovative approaches to solving customer issues Ability to work as a productive and effective member of our organization Ability to persevere when faced with delays and other disappointments Ability to communicate and document project status on a regular basis Ability to learn and use our internal processes and data management systems Ability to meet with prospects and customers before and after normal work hours Ability to travel an anticipated 10 - 15% of the time and attend off site meetings and training classes occasionally, the longest likely being 5 days or less in length Ability to learn new tools that interface and enhance our core product offering
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Apply for Job:	Please email Simplesoft and manually attach your resume in Microsoft Word format.