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-> Services
-> CRM
End User Support CRM
End User Support
 Simplesoft
Solutions will help you maintain and grow your Sage CRM solution
by providing on-going and on-demand support services. Whether
you have just implemented Sage SalesLogix, SageCRM or ACT! by
Sage we can help. You may have a full in-house IT staff or only
part-time resources to assist with CRM, whatever the case, call
us.
We are available to provide 1st and/or 2nd level support to
your organization for Sage SalesLogix, SageCRM, or ACT by Sage
on an ongoing basis. We can also provide on-demand support for
specific periods of time such as peak seasons, hiring gaps,
or to cover vacations.
- Sage trained and certified consulting expertise
- 24-48 hour response time
- Critical business priority response time
- Database replication and remote connectivity for ease of
troubleshooting
- Software specification and modification documentation
- Diligence in maintaining client relationships
"The technical support team is a wonderful group of individuals
to partner with while troubleshooting technical issues. The team
is comprised of individuals who compliment each other’s capabilities
and strengths. The Simplesoft team has become an extension of
our technical team." - Rita Clark
- Database Administration Manager
- Kentucky Construction Company
1st Level Support
At Simplesoft Solutions, we are equipped to handle the wide
range of questions your end users will have from simple questions
related mostly to the training and usage of CRM all the way
up to the more complex trouble shooting questions from your
technical staff.
Providing 1st level support to internal software users can
be a challenge for some organizations. More...
2nd Level Support
 If
you have established a strong 1st level support plan, which
may include Sage and your own internal personnel, the need for
assistance only during the more crucial projects or technical
issues may be what you need. More...
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