CRM in Session - Customer Service Basics:
Date:	August 20, 2010
# of Days:	1
Start Time:	01:00:00 PM EST
End Time:	02:00:00 PM EST
Category:	CRM In Session
Details:	Using Tickets Management including: - Entering Tickets - Setting up Area, Category, and Issue pick lists - Escalation Rules for Tickets
Cost:	$0.00