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November 14th, 2013 by

Saleslogix v7.2 and earlier has been sunsetted for quite some time.  Now with the upcoming release of v8.1, the Saleslogix versions v7.5.0 to v7.5.3 will be placed on “Critical Fix Only” status.

As Saleslogix continues to change, evolve and improve with each release, in order to be competitive and to keep the Saleslogix platform strong, Saleslogix will continue to add new product capabilities to meet the current needs of the market. For example, the new mobile client continues to set the pace in the market for high adoption rates and sales excellence. The focus is also on putting data where it is needed and bubbling up just the right amount of data with groups, dashboards and advanced analytics tools. This, too, continues to set Saleslogix apart from the rest.

With 8.1, adding new features like “multiple contacts per activity,” a top feature request for a number of years, it becomes harder for Saleslogix to support previous releases. This especially impacts changes related to uncontrollable industry factors. These uncontrollable industry factors include things that continue to change and evolve, such as: operating systems, desktop apps, hardware, security, browser architecture and database technology. Saleslogix  works hard to limit the platform changes, and impact to overall cost of ownership, but to keep up with the fast pace of the industry they are sometimes forced to change how we are used to doing things.

Due to the ever-changing IT environment and market, Saleslogix needs to focus their top resources on 7.5.4, 8.0 and the eminent release of 8.1. And, therefore Saleslogix is announcing that Saleslogix versions 7.5.0 thru 7.5.3 are moving to Critical Fix Only Status.

What does Critical Fix Only Status mean for you?

Customers using Saleslogix v7.5.0 thru v7.5.3 can still expect fixes for security issues and data loss issues. Other issues, however, will not follow the usual escalation path nor will they be escalated for advanced troubleshooting. Additionally, Service Level Agreement resolution times will no longer apply. No official product retirement date has yet been announced from Saleslogix.

Customers with active support plans for Saleslogix v7.5.0 thru v7.5.3 will continue to receive support until their contract expires. Saleslogix strongly encourages customers and partners to learn more about Saleslogix v8.0 and explore upgrade options to this current release.

Stay tuned to the Saleslogix Community and this blog as we will be announcing more about Saleslogix v8.1 in the coming weeks.

“Know what you want to do, hold the thought firmly, and do every day what should be done, and every sunset will see you that much nearer the goal.”
Elbert Hubbard quotes (American editor, publisher and writer, 1856-1915)

Remember to check our CALENDAR and register for free training, demo sessions, and the Heartland Saleslogix Users Group Events.

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