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October 25th, 2022 by admin
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Usability – Modern UI
List View KPIs Supported Entities: Account and Contact Images, Company Logo New Dashboard Widgets Bubble Chart E-mail Attachments and Library Files – Microsoft Edge – upper right corner
– Google Chrome – lower left corner
Lookups (Search across phone and e-mail addresses) New Log Menu – Complete Meetings, Calls, etc. – Secured action: Toolbar/Log
Territory Realignment in Web Client (Administration) Web Client – Groups (all types)
– List view filters
– Allows selection of individual records
Administrator – Groups, but not ad hoc Groups
– Owner or Account Manager lookups
– Activities
– Processes
– Failed Records section listing records that failed to merge (including a reason for the failure)
– Create Failed Merge Group button. Creates a Group containing the Contacts or Leads that failed to merge. The Groups is named: “MM Issues – MM-DD-YY HH.mm”
Want to get to know more about Infor CRM? Reach out to us at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton OH surrounding areas. We provide implementation, integration, development and training for Infor CloudSuite CRM (formerly Saleslogix). We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994.
Comments Off on Infor CRM SLX v9.0.0 – What’s Coming
October 24th, 2022 by admin
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v8.5.0.x: Upgrade Safe Customizations (Application Architect) – CRM model is locked down
– Customizations are unaffected by future updates
– Upgrades to the next release are quick, easy and hassle free
– No need to re-analyze custom form changes
v8.5.0.x: New Dashboards & Group Dimensions v8.5.0.x: CRM Workflow Improvements (Web Only) – Individual or group approval processes
– Configurable approval criteria
– Escalation support
– An updated template editor with numerous enhancements
v8.5.0.x: New Mail Merge Replacement (Web Only) v8.5.0.x: Quotas & Forecasting (Web Only) v8.5.0.x: Miscellaneous Improvements
Want to get to know more about Infor CRM? Reach out to us at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton OH surrounding areas. We provide implementation, integration, development and training for Infor CloudSuite CRM (formerly Saleslogix). We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994.
Comments Off on Infor CRM SLX v8.5.0 and v8.5.0.01 – Feature Summary
August 8th, 2022 by Teri Unger
![]() Don’t miss the latest Infor CRM SLX Roadmap Overview with the Director of Product & Development, Paul Zeimet.  Wednesday, August 10 at 11am ET Here is a link to register for the FREE webinar!   Register for the Webinar Here Paul will provide a preview to what is planned for Infor CRM SLX version 9 and beyond. Read the latest Infor CRM SLX Customer Newsletter: If you haven’t reviewed what was new with Infor CRM SLX v8.5, you can find the following training videos in Infor Campus. Don’t forget to subscribe to Simplesoft’s YouTube channel. Resources you’ll find: Simplesoft Solutions, Inc. 2020© All rights reserved. All other trademarks and copyrights are the property of their respective holders.
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton OH surrounding areas. We provide implementation, integration, development and training for Infor SLX CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on August 2022 Infor CRM SLX Roadmap Preview
March 23rd, 2022 by Teri Unger
![]() The long awaited v8.5.0.01 release is now available!  This release has many updates that include new Application Architect 64 bit application, Mail Merge functionality added back to the browser for emailing, calculated field handling, and many others. For a full list of all the updates and fixes click below: Whats New: What’s New PDF Resolved Issues:  Resolved Issues PDF In general, the update for v8.5.0 carries the improvements we needed to see for the base version of 8.5.0 released in 2021. WEB CLIENT UPDATES Downloading and installing the Word and mail merge integration is available in the Tools> Options menu in the web client. Mail merge – in any browser (Email only). The Word add-in is still required for letter or print mail merge. The process for creating the new browser templates directly mirrors the CRM Workflow email template formatting and creation. (Start by typing @ for mentions…)
DEVELOPMENT UPDATES They did update development features further to support the Upgrade Safe Customization road map.  Application Architect now includes a Manage Customizations view to allow development to review a list of files that have changed or are out of sync with recent Infor CRM SLX updates. Application Architect is now a 64 bit application to allow for better volume handling for development. What exactly does this mean? Well for one, the general build and deploy time to complete is SUBSTANTIALLY reduced! This also includes a fix for the SLX Client portal deployment error that displayed an Out of Memory error. For that one we are grateful, it was not a show stopper but very annoying for the developer. Here are some of the development highlights that developers would be interested in: Local file system versus Virtual file systems: Managing your changes in a Local File System still carries some workarounds that you must stay aware of. See the full documentation for the steps to utilize this method. Overall the User interface is unchanged except for a slight re-branding on the naming that was changed to Infor CRM SLX and bringing the email for mail merge back to the browser. But the difference is more substantial on the development and management of the development. This new update has solidified the upgrade-safe development into a cohesive software that allows a layered approach to the development where you can choose to release the new forms or keep your customized ones in front of the user.
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton OH surrounding areas. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor CRM SLX v8.5.0 Update 01 has been Released
August 19th, 2021 by Teri Unger
![]() That’s right! Mail merge is now available in a way that eliminates the browser restrictionInfor has released an answer to the mail merge issue that has plagued the software since Microsoft announced the retiring of Internet Explorer. Previously if you needed to use the web mail merge function in the CRM you were restricted to Internet Explorer and 32 bit Office.  NOW with this new release, not only is 64 bit Office compatible but it is no longer browser isolated! Compatibility is listed with Office 2016 and 2019 (Office 365), but we also tested on Office 2013 and it worked as expected. This new functionality is appropriate for Infor CRM Web Client version 8.3.0.0 and later. This new mail merge function is installed as an add-in to Microsoft Word and it adds additional settings to the Mailing ribbon in the Word application. Configuration is remarkably similar to the XBar and merely requires the SData portal and a user log in. Templates created from an earlier version will need to be converted and if you are adding a table to display multiple items we recommend re-creating the template in the new function rather than adding a table to the converted template. We have had some issues with adding tables but the adding fields works fine in a converted template. A new template created in the new function works great when adding a merge table. Converting… You can still map fields from the CRM, associate specific user information for a signature, and generate the layout that you have used in the past. Send the information to a single person based on a specific record, or merge to a whole group. Regular dynamic groups and Ad-hoc groups are available. Want to send it out as email or print a letter or create a document, no problem! It also still creates a history record and an activity follow-up in CRM if you wish.
Some configuration items to consider to allow the CRM and Office Outlook to work together for mail merge: To do this, in Outlook open File > Options > Trust Center> Trust Center Settings button, Then programmatic Access > Mark the ‘Never Warn me about suspicious activity’ radio button. If you are interested in this add-in to Word or have questions please let us know and we will be glad to help. Would you like to discuss the bigger picture with Infor CloudSuite CRM at your company? Connect with a Simplesoft Consultant at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton region and offices in Cleveland, OHÂ and Charlotte, NC. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor CRM Mail Merge – No Longer Tied to Internet Explorer
March 2nd, 2021 by Jessica Wert
![]() Infor has now release version 8.5 of Infor CRM. They have brought lots of great features and advancements to the CRM tool. The new features include: â–ª How does it work? — Changes to Existing Entities are tracked internally within that entity now. Design update to Dashboards: – New and improved widgets with auto adjusting width Workflows, Alerts and Approvals: — Infor CRM brought easy to build workflows in v8.4.04 with rich text editor and triggered alerts based on actions in the CRM Infor Release Notes  This is just a brief overview into the great features the latest update is bringing. Stay tuned for video demos and webinars coming up to show off the latest and greatest! Connect with a Simplesoft Consultant at 937-885-1204 or support@simplesoft.net.
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton OH surrounding areas. We provide implementation, integration, development and training for Infor CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor CRM New Version Announcement – v8.5
October 23rd, 2020 by Jessica Wert
![]() Infor Concierge is now your primary Support Portal access point Infor Concierge is now your ‘always on’ hub for support and all things Infor-related. It provides access to key information and services related to your licensed/subscribed Infor solutions. Action Steps Please be sure to update your favorites/ bookmarks and use https://concierge.infor.com going forward. Would you like to discuss the bigger picture with Infor CloudSuite CRM at your company? Connect with a Simplesoft Consultant at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton region with offices in Cleveland, OH and Charlotte, NC. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor Concierge Announcement
October 5th, 2020 by Jessica Wert
![]() Infor has released the latest version on the Xbar client; v1.4.1 This section lists the features added in Infor CRM Xbar for Microsoft Outlook version 1.4.1: Download the Resolved Issues document HERE Did you know you can update your version in a few simple steps. Here are documents to help you through the process. Or give us a call and we can update it for you! Download How to Install Doc from Infor HERE Download How to Update QCard from Simplesoft HERE Would you like to discuss the bigger picture with Infor CloudSuite CRM at your company? Connect with a Simplesoft Consultant at support@simplesoft.net
Issues resolved in v1.4.1 Infor CRM Xbar for Microsoft Outlook v1.4.1 contains the following resolved issues: Issue Number Description INFORCRM-5240 Xbar should auto-populate the Account Manager field for new opportunities like the Windows and Web clients do. INFORCRM-17383 When Xbar is installed on a computer with 4k resolution the interface is too small to be used. INFORCRM-19573 If you specify http instead of https, and the server redirects (302) to https, the .Net part of Xbar will cause Microsoft Outlook to stop responding. INFORCRM-20060 In a Thai localized environment the copyright sign in the About Infor CRM Outlook Connector screen displays corrupt characters. INFORCRM-20417 In a Chinese simplified localized environment, on the Recurring screen, the label in front of ‘Day(s) after completion’ is truncated at the beginning. INFORCRM-20427 In a localized environment, when scheduling an activity, and adding an attachment, the Add Attachment screen title is untranslated. INFORCRM-20455 In a localized environment, the Contact/Lead Details dialog box contains untranslated strings and the date is incorrect. INFORCRM-20550 Under some conditions, activities are missing after synchronization. INFORCRM-21745 Updates to the Contact options, for example Do Not Solicit, appear to save and show the updated value in the Infor CRM Web client, but then if the contact details are updated and saved, the updated contact option changes are reverted to the previous settings. INFORCRM-22052 When a task created in Infor CRM is synchronized to Microsoft Outlook and is completed in Outlook, the corresponding to do record does not display in the Infor CRM Web client and is missing or displays incorrect data in the history table and Windows client. INFORCRM-22166 In a French Infor CRM environment, when a user drags and drops an email in to an opportunity in Xbar, the options in the ‘Add e-mail to opportunity’ prompt are different than those in an English environment. There is also a translation error in the French translation of the ‘Add e-mail to opportunity’ prompt message. 2 | Infor CRM Xbar for Microsoft Outlook Resolved Issues Infor CRM Xbar for Microsoft Outlook Resolved Issues  | 3 Issue Number Description INFORCRM-22413 When using an Internet Explorer browser, when an e-mail is dragged from Microsoft Outlook and dropped on an Infor CRM Web client detail view, the From, To, CC, and BCC information is missing on the history record. INFORCRM-22721 In Xbar, a contact note or history record Regarding field shows a different value than the same field in the Infor CRM Web or Windows clients. INFORCRM-23590 In an environment with a screen resolution of 1366×768 or higher some Infor CRM Xbar lookups do not display correctly. INFORCRM-24411 On the Activity panel in Outlook the lookup icons for Contact, Account, Opportunity, and Ticket are missing. INFORCRM-24643 When using the Test button to test the connection, automatic redirects should be disabled. INFORCRM-24675 If Xbar is configured to sync using a folder that has been deleted from the Microsoft Outlook profile on another computer, Outlook will not respond after logging in. INFORCRM-24696 The number of errors in the Options, Logging Tab should be limited to the most recent 100 errors. INFORCRM-24928 Users should be prevented from selecting a folder for lead sync that was previously used for contact sync or selecting a folder for contact sync that was previously used for lead sync. INFORCRM-24970 When Xbar is installed and the side panel is enabled, sending emails with a delayed send rule set may result in emails that do not send.
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton region with offices in Cleveland, OH and Charlotte, NC. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Update Announcement – Infor CRM Xbar for Microsoft Outlook version 1.4.1 released
August 26th, 2020 by Jessica Wert
![]() There are some exciting new features that Infor rolled out in this latest release. We are happy to see the many Activity updates. You can now make groups in Activities and assign several Opps, Contacts, Accounts and Tickets to an Activity. They also made workflows and alerts that can be triggered for CRM actions. Plus a great UI uplift with new colors and icons! Here’s what you can expect in the latest version of Web Client! Ability to associate multiple records to an activity, including: contacts, accounts, opportunities, tickets, and leads and now sales orders, quotes, campaigns, returns,and defects. Ability to associate multiple records with a note, including: contacts, accounts, opportunities, tickets, and leads and now sales orders, quotes, campaigns, returns, and defects. Fanning out recurring activity occurrences. Activities list view supports groups and standard list view features. New CRM Workflows provide configurable automated email notifications based on updated CRM content. Application Architect updates: Related Blog: v8.4.04 Fixes. Would you like to discuss the bigger picture with Infor CloudSuite CRM at your company? Connect with a Simplesoft Consultant at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton region with offices in Cleveland, OH and Charlotte, NC. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor CloudSuite CRM Release – v8.4.04
April 24th, 2020 by Jessica Wert
![]() One exciting new feature of the new Infor CRM Mobile v4.1 is the addition of Dashboards. Now track a customer’s sales right from your phone. If you are using ION Integration to connect to your ERP you will be able to see invoices and orders as well. Infor released Mobile v4.1 the latest version of Infor CRM Mobile Client which contains the following enhancements:
Here’s a look at what was added in the last release Mobile v4.0:
Additional resources and documentation are available on the Infor Xtreme Support Portal web site at www.infor.com/inforxtreme. Help is available in each application. Related blogs: Mobile v4.0 released Would you like to discuss the bigger picture with Infor CloudSuite CRM at your company? Connect with a Simplesoft Consultant at support@simplesoft.net
Simplesoft Solutions, Inc. is a customer relationship management (CRM) business consulting and software development firm in Cincinnati/Dayton region and offices in Cleveland, OHÂ and Charlotte, NC. We provide implementation, integration, development and training for Infor CloudSuite CRM. We have built our business on an ability to creatively adapt CRM to meet the varying needs of our customers’ businesses. We have been helping our customers develop stronger relationships with their customers through improved sales, marketing, customer service, and support processes since 1994. Comments Off on Infor CloudSuite CRM – Mobile v4.1 is here!
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