February 21st, 2011 by Don
I am proud to announce an addition to our team at Simplesoft Solutions; Otto Argadine. Otto comes to Simplesoft from Intermec Technologies Corporation, Media Division where he was the Director of Engineering for over a decade. Prior to Intermec, Otto was at NCR Corporation where he held many engineering, quality, and operational management positions. NCR Corporation is where I first met Otto and valued his work ethic and approach to business. Otto is a graduate of Purdue University in Mechanical Engineering.
Otto will be working on the Operational team at Simplesoft focusing on internal process improvement and documentation. He will also be engaging with clients on business analysis projects bringing his quality improvement expertise to the sales, marketing, and customer service processes of our clients.
Otto has an established approach to his work regardless of the industry or assignment and it is part of the reason we chose to bring him on board, ” My focus is consistently on three primary objectives for the business as a whole. 1) Business Expectations. Meet overall objectives established for the business. These include tactical as well as strategic objectives. 2) Customer Satisfaction. Establish a clear understanding of customer requirements and ability to meet them. Meet commitments. 3) Continuous Improvement. Ensure key performance indicators have established goals, and they are measured and tracked against those goals. Improve processes where metrics indicate improvement is required.” I am glad Otto agreed to join us at Simplesoft Solutions and hope each of you have an opportunity to work with him in the future.
If you would like to learn more tips or have a CRM topic you would like us to write about please contact Simplesoft Solutions, Inc. in one of our Cincinnati/Dayton (OH), Charleston (WV), or Charlotte (NC) surrounding area office locations:
Dayton, Ohio Office:
Simplesoft Solutions, Inc.
550 N. Main St. Suite A
Springboro, OH 45066
Phone: (937) 885-1204 x 3204
Fax: (937) 885-3580
sales@simplesoft.net
Ripley, WV Office:
Simplesoft Solutions, Inc.
710 Random Rd.
Ripley, WV 25271
Phone: (304) 521-2387
Fax: (937) 885-3580
sales@simplesoft.net
Charlotte, NC Office:
Simplesoft Solutions, Inc.
3635 Eastover Ridge Drive
Charlotte, NC 28211
Phone: (704) 910-3872
Fax: (937) 885-3580
sales@simplesoft.net
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Tags: Account Management, Cincinnati, Customer Service Processes, Ohio, Sales Management, SalesLogix
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March 22nd, 2010 by Don
There are so many ways to collaborate and exchange ideas in this day and age, including this very medium, a blog. I think most people would still agree that the face-to-face dynamics and exchange of thoughts remains the most energizing. The Heartland SalesLogix Users Group meeting was held in our office again recently, and although I did not participate I was very pleased to hear the enthusiasm, the sound of interaction between attendees in our training center. I know the group has struggled with offering the ability for some attendees to participate in the meeting via a web meeting, but has staved off that option to promote face-to-face participation only. From what I heard, I believe that remains the best decision.
Although I could hear the spirited exchange of ideas and the laughter, I received most of the feedback from the after meeting event over dinner. One of the attendees conveyed a pivotal comment made by their SalesLogix database administrator recently that focused the whole group on next month’s meeting topic. The comment was about a power user in her organization that called and said, “ Do you know that it takes me 3 clicks to ……” The power user continued, “See if you can get it down to 1.” The rallying challenge of “user adoption” was embraced by the entire group. Everyone is anxious to see the design ideas this company has implemented and those planned to improve the user adoption of SalesLogix. Next month’s meeting will be held at that company’s location and a full demonstration of their ideas will be shared.
In the end, the purpose of the users group is all about building relationships and that is still done most effectively looking one another in the eye! Having said that, I would like to look you in the eye at the next meeting. Register for the next Heartland SalesLogix Users Group meeting.
“Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.” -Charles Dickens
“It is good to rub and polish our brain against that of others.” -Michel de Montaigne
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Tags: CRM User Adoption, Improve CRM Usage, Sage SalesLogix, SalesLogix, SalesLogix End Users, SalesLogix Usage, SalesLogix Users Group
Posted in Improving Skills and Usage | No Comments »
