There are so many ways to collaborate and exchange ideas in this day and age, including this very medium, a blog. I think most people would still agree that the face-to-face dynamics and exchange of thoughts remains the most energizing. The Heartland SalesLogix Users Group meeting was held in our office again recently, and although I did not participate I was very pleased to hear the enthusiasm, the sound of interaction between attendees in our training center. I know the group has struggled with offering the ability for some attendees to participate in the meeting via a web meeting, but has staved off that option to promote face-to-face participation only. From what I heard, I believe that remains the best decision.
Although I could hear the spirited exchange of ideas and the laughter, I received most of the feedback from the after meeting event over dinner. One of the attendees conveyed a pivotal comment made by their SalesLogix database administrator recently that focused the whole group on next month’s meeting topic. The comment was about a power user in her organization that called and said, “ Do you know that it takes me 3 clicks to ……” The power user continued, “See if you can get it down to 1.” The rallying challenge of “user adoption” was embraced by the entire group. Everyone is anxious to see the design ideas this company has implemented and those planned to improve the user adoption of SalesLogix. Next month’s meeting will be held at that company’s location and a full demonstration of their ideas will be shared.
In the end, the purpose of the users group is all about building relationships and that is still done most effectively looking one another in the eye! Having said that, I would like to look you in the eye at the next meeting. Register for the next Heartland SalesLogix Users Group meeting.
“Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.” -Charles Dickens
“It is good to rub and polish our brain against that of others.” -Michel de Montaigne
Tags: CRM User Adoption, Improve CRM Usage, Sage SalesLogix, SalesLogix, SalesLogix End Users, SalesLogix Usage, SalesLogix Users Group
