Services -> CRM Strategy Consulting...
Gartner defines Customer Relationship Management or CRM as "a business strategy designed to optimize profitability, revenue, and customer satisfaction." Committed to delivering innovation, Simplesoft Solutions collaborates with its clients to help them plan for and achieve high performance with Infor CRM SLX and Act!.

A CRM strategy should be designed with the client at the center of the decisions. We start by:

  1. Understanding our client's unique business goals and challenges
  2. Defining our client's customer service level objectives while achieving their business goals
  3. Reviewing their gaps in performance and technology

CRM affects an organization in three areas and each must be a part of the overall CRM Strategy:

  1. Operational CRM - tactical tools for employees
  2. Analytical CRM - strategic tools for management
  3. Collaborative CRM - communication tools for customers and employees interactions

Read how Simplesoft helped McGohan Brabender improve their business in all three areas above with Infor CRM SLX (formerly Saleslogix).

McGohan Brabender Sage SalesLogix Success Story




 

"Infor CRM SLX has given Gosiger a competitive edge in our industry and strengthened the relationship and credibility we have with our machine builders. It has simplified and streamlined the quoting process and eliminated thousands of unproductive hours from our business."

 

- Pete Haley, Managing Partner
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