Services -> CRM End User Support...
Simplesoft Solutions will help you maintain and grow your Infor CloudSuite CRM solution by providing on-going and on-demand support services. Whether you have just implemented Infor CloudSuite CRM or Act! we can help. You may have a full in-house IT staff or only part-time resources to assist with CRM, whatever the case, call us.

We are available to provide 1st and/or 2nd level support to your organization for Infor CloudSuite CRM or Act! on an ongoing basis. We can also provide on-demand support for specific periods of time such as peak seasons, hiring gaps, or to cover vacations.

  1. Infor CloudSuite CRM trained and certified consulting expertise
  2. 24-48 hour response time
  3. Critical business priority response time
  4. Database replication and remote connectivity for ease of troubleshooting
  5. Software specification and modification documentation
  6. Diligence in maintaining client relationships

"The technical support team is a wonderful group of individuals to partner with while troubleshooting technical issues. The team is comprised of individuals who compliment each other’s capabilities and strengths. The Simplesoft team has become an extension of our technical team."

- Rita Clark
- Database Administration Manager
- Kentucky Construction Company

1st Level Support
At Simplesoft Solutions, we are equipped to handle the wide range of questions your end users will have from simple questions related mostly to the training and usage of Infor CloudSuite CRM or Act! all the way up to the more complex trouble shooting questions from your technical staff. Providing 1st level support to internal software users can be a challenge for some organizations. We can work with your company to design the parameters of a 1st level support program for Infor CloudSuite CRM or Act! to meet the needs users and still be affordable to the organization.

2nd Level Support
If you have established a strong 1st level support plan, which may include Infor CloudSuite CRM and your own internal personnel, the need for assistance only during the more crucial projects or technical issues may be what you need. We can provide on-demand or on-going availability to your organization for 2nd level support for Infor CloudSuite CRM and Act!. Our consultants maintain the latest certifications from Infor CloudSuite CRM and are experienced at efficient and thorough problem resolution.

Our Support Services Include:

  1. Assisting IT technical staff in the proper installation and administration of Infor CloudSuite CRM and the SQL Server database
  2. Providing troubleshooting assistance with Infor CloudSuite CRM software and connectivity issues
  3. Providing regularly scheduled, preventative maintenance, i.e., database, etc., if requested
  4. Synchronization performance analysis and resolutions
  5. Upgrade assistance or complete project management and services
  6. Documenting all support related issues and resolutions
  7. Researching the suitability of and recommend software upgrades, tools, and solutions




 

"Infor CloudSuite CRM has given Gosiger a competitive edge in our industry and strengthened the relationship and credibility we have with our machine builders. It has simplified and streamlined the quoting process and eliminated thousands of unproductive hours from our business."

 

- Pete Haley, Managing Partner
UPCOMING EVENTS
Date 2022 Events
Infor CloudSuite CRM DEMO
Request Live Infor CloudSuite CRM Demo
WHY SIMPLESOFT?
  • Business Process Design Consulting
  • Software Implementation Support
  • Custom Software Development
  • End-user and System Admin Training
  • System Integration
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